The effect of AI Chatbots on client support in small-scale to mid-sized enterprises is remarkable.
Introduction: In today's fast-paced digital world, customer service plays a crucial role in the success of any business, especially small to medium businesses (SMBs). With limited resources and manpower, SMBs often struggle to provide continuous customer support. However, with the arrival of AI chatbots, these businesses can now enhance their customer service capabilities, optimize operational workflows, and increase customer satisfaction. In this article, we will explore the impact of AI chatbots on customer service in SMBs, highlighting their effectiveness and round-the-clock availability.