https://community.onstar.com/t5/Plan-Q-A/FAQs-How-do-I-escalate-a-problem-with-e%F0%9D%93%8D%F0%9D%93%85%F0%9D%91%92dia-GetHelp-desk-amp/m-p/4697#M592
https://community.onstar.com/t5/Plan-Q-A/FAQs-How-do-I-escalate-a-problem-with-e%F0%9D%93%8D%F0%9D%93%85%F0%9D%91%92dia-GetHelp-desk-amp/m-p/4697#M592